AI enabled ML-Driven Omnichannel Voice Analytics

Boost your sales and driver better customer service, loyalty, and retention

• Voice Analytics

Real Time Analytics

Recommended personalized actions and real-time offers at every interaction and touchpoint based on customer's behavior, needs, and previous interaction.

QA analysis on SOPs

Track gaps in SOPs and offer coaching and training for agents for better customer support.

Deep Interaction Insights

Analyses customer interactions to discover deep insight, feedback, and sentiment across all communication channels

Better CX through customer sentiment Insights

In-depth customer segmentation and targeting

Increased First Call Resolution

Actionable and contextual Insights

Improvement of CSAT scores

Relevant & personalized customer engagement

Success Story

Here’s what our client achieved with Speech Analytics tools

70%

Call-center cost saved

3X

Faster reach

<60s

Resolved customer queries

Pre-programmed Intelligent Bots

Augmented by in-house ASR and NLU, the bots are pretrained in an ML environment.

Omni-channel Availability

Deployment-ready for channels like Telephony, IVR, Email, WhatsApp, etc., for deep and continuous engagement.

Multi-lingual and Multi-faceted

Understands and converses with users in 20+ languages globally in multiple dialects (including 12+ Indian languages).

Let's Begin Digital Makeover With Our Innovative Solutions

Drive your company towards futuristic digital paths with trusted solutions from LA Esfera.

Zero-waiting time with instant & relevant resolutions

24X7 availability with high levels of scalability

Consistent and Linear UX

SaaS-like deployment models with outcome-based pricing.

LA Esfera has 7+ years of elaborate experience in technology consulting and services.